Business Success Principle of the Day: “Follow-up”. One of the critical skills of sales and of management is the art and science of follow-up. The “science” part is the systems that you use to trigger a follow-up event and manage a project or a pipeline; the “art” is what you say to someone when you connect with them. Are you skilled in the art and science of Follow-up?

Implementation: Make sure your systems don’t let any critical tasks or important tasks get dropped. And practice establishing a connection with someone before making a request. That way, your follow-up calls will be appreciated!