Business Success Principle of the Day: “Compassionate Service”. It really isn’t that hard to rescue a customer relationship when something goes wrong. The key? Courtesy and Compassion. Caring about the customer and letting them know it. Even if you need to refund the money or make it right in some other way, Courtesy and Compassion will usually keep the customer from spreading bad vibes.

Implementation: Make sure everyone at your company understand the value of Compassionate Service, and that you have processes in place to help people practice it, no matter how irritated the customer is.